What's your company Type? What certificates do you have?
We are manufacturer since 1994, with CE certificate, ISO13485:2003, ISO 9001:2008 and GMP. We can also work on it if you have extra demands; OEM is always available.
Is it possible to buy items different from your design?
Yes, customized items are always welcome, while it will take longer time for delivery in this situation. We will try our best to help customers in any way.
How about the shipment?
Usually our shipment depends on the customers’ requirements by door-to-door courier service such as FEDEX, DHL, UPS and TNT. Meantime, shipping by sea or air is available as well.
What is the minimum order quantity (MOQ)?
The MOQ varies depending on the product type. Please contact us with the specific model numbers for detailed requirements.
Can you provide samples for evaluation?
Yes, we can provide samples for quality testing. Please note that sample costs and shipping fees may apply depending on the item.
What is the standard lead time for orders?
For standard items, delivery usually takes 7-15 days. For customized OEM orders, the lead time typically ranges from 30-45 days.
What payment terms do you accept?
We generally accept T/T (Telegraphic Transfer), L/C at sight, and Western Union. Other terms can be negotiated based on order volume.
How do you ensure the quality of your medical devices?
Quality is our priority. We maintain strict compliance with ISO13485 and GMP standards, with full inspections conducted at every stage of production.
Do you support international technical support?
Yes, we provide comprehensive technical documentation and remote support for all our products to ensure proper usage and maintenance.
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