? Frequently Asked Questions
Q: What is your company type and what certificates do you hold?
A: We have been a manufacturer since 1994. We hold CE certificates, ISO 13485:2003, ISO 9001:2008, and GMP. We can also accommodate extra demands and provide OEM services upon request.
Q: Is it possible to buy items customized to a different design?
A: Yes, customized items are always welcome. Please note that delivery times may be longer for custom orders. We strive to assist our customers in every possible way.
Q: What are your shipping and shipment options?
A: Shipment usually depends on customer requirements via door-to-door courier services such as FEDEX, DHL, UPS, and TNT. Shipping by sea or air is also available.
Q: Where are you located and can I visit?
A: Our facility is located in close proximity to the international airport. Visits are welcome, and for convenience, VR visits are also available to view our operations remotely.
Q: Do you support OEM services?
A: Yes, OEM is always available. We have extensive experience in manufacturing according to specific client requirements since 1994.
Q: How do you handle quality control for international standards?
A: We strictly adhere to ISO 13485, ISO 9001, and GMP standards to ensure all products meet global medical and quality requirements.
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